Goods once sold cannot be exchanged or returned as all our items are custom made on order as per customer approved design, size and color.
Repairs will be made under the following situations:
- Manufacturing defect: In the event of a manufacturing defect in product delivered, we will repair / touch up your item without any additional charges. The free repair / touch up will be applicable only if the customer reports the defect at the time of delivery. Additional repair charges may apply if defects are reported by the customer after delivery.
- Wrong item was sent by us: In this case, the item will be replaced by us without any additional charges. This is applicable only if the customer reports the issue at the time of delivery.
- Please note that minor design differences are possible in our custom made products as images are for illustration only. Also, there may be variation in color due to wood texture differences.
- Since the furniture is custom made and heavy, certain touch ups maybe required at installation site for issues arising due to transportation issues. These touchups will be done free of cost when informed at the time of delivery.
- Loft beds or bunk beds need to be mounted to the wall for extra strength and stability. Customers are requested to allow our team to mount these on wall if required.
- Customer needs to ensure that necessary elevator provisions are available in the building to bring the item to their home. If not, they must check or inform us in advance before production.
- Customer needs to ensure walls are concrete and strong enough for wall mounted items if any.
Order Cancellation: Customer can cancel their order within 24 hours of order; Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 30 days for the refund transfer to be completed. For cancellations, please call or WhatsApp us immediately on 04 3353291.