Order, Delivery, Cancellation & Return Policy

Order Process

Upon order, the item will be delivered within the time frame mentioned in the product description. In case of any issues or clarification required, our team will contact you. 

If any customization in terms of design, size or colors is required, customer may contact us directly via Whatsapp number 04 3353291.  

Also, if you have your own designs, you may WhatsApp us and we can quote.

Delivery Process & Charges:

Before delivery, our team may contact you to confirm your availability at delivery address. 

No delivery charges will applicable for all orders picked up from our showroom in Karama, Dubai. 

Other delivery charges will be as per below.

Location Delivery Charges Remarks
Dubai AED 50 Free delivery above AED 500
Abu Dhabi & Al Ain AED 380
Sharjah AED 80
Ajman AED 125
Umm Al Quwain AED 200
Fujairah AED 280
Ras Al Khaimah AED 280
Showroom Pickup FREE

 

Delivery Time:

Delivery time will be as mentioned in the product description.

Important Delivery Notes:

  1. Please note that minor differences in color, size or design are possible in the delivered products as images are for illustration only. Also, there may be variation in color due to desktop/mobile screen differences or wood texture differences. 
  2. Since the furniture is custom made and heavy, certain touch ups maybe required at installation site for issues arising due to transportation issues. These touchups will be done free of cost when informed at the time of delivery.
  3. Loft beds or bunk beds need to be mounted to the wall for extra strength and stability. Customers are requested to allow our team to mount these on wall if required.
  4. Customer needs to ensure that necessary elevator provisions are available in the building to bring the item to their home. If not, they must check or inform us in advance before production. 
  5. Customer needs to ensure walls are concrete and strong enough for wall mounted items if any. 
  6. Once item is ready for delivery, customer should allow delivery within 3 days of notification as we will not be able keep in storage for long.
  7. If any special requests are there, you can always let us know in advance and we will be happy to help. 

Repairs will be made under the following situations:

  • Manufacturing defect: In the event of a manufacturing defect in product delivered, we will repair / touch up your item without any additional charges. The free repair / touch up will be applicable only if the customer reports the defect at the time of delivery. Additional repair charges may apply if defects are reported by the customer after delivery. 

Cancellation Policy: 

1. Once an order is placed, the order can be cancelled within 24 hours by contacting our customer care number 04 3353291 (via WhatsApp or call (extension 102). 

2. If an order is cancelled after 24 hours and before delivery, a re-stocking fee of 40% of total bill value will be applicable. Balance will be refunded to the credit card used to make the purchase.

Return Policy: 

1. Most of our products are custom made on order. Therefore, we cannot accept returns or exchanges.